At MaTransfer.com, we strive to provide our customers with excellent service. This refund policy outlines the circumstances under which refunds may be issued for bookings made through our website.
Cancellation and Refund Eligibility
- Airport Transfers: Refunds for airport transfer bookings are available under the following conditions:
- Cancellation by Customer: If you cancel your airport transfer booking at least 24 hours before the scheduled pickup time, you are eligible for a full refund.
- Cancellation by MaTransfer: In the unlikely event that we need to cancel your airport transfer booking due to unforeseen circumstances, you will receive a full refund.
- Tours: Refunds for tour bookings are available under the following conditions:
- Cancellation by Customer: If you cancel your tour booking at least 48 hours before the scheduled start time, you are eligible for a full refund.
- Cancellation by MaTransfer: In the unlikely event that we need to cancel a tour due to unforeseen circumstances (e.g., extreme weather conditions, safety concerns), you will receive a full refund.
Refund Process
- Requesting a Refund: To request a refund, please contact us at contact@matransfer.com with your booking details.
- Processing Time: Refunds will be processed within [number of days] of receiving your refund request.
- Refund Method: Refunds will be issued via the original payment method used for the booking.
Non-Refundable Fees
- Processing Fees: Please note that processing fees associated with your payment method may be non-refundable.
- Third-Party Services: Any fees charged by third-party service providers (e.g., payment processing fees) are non-refundable.
Changes to Bookings
- Modification Requests: If you need to modify your booking (e.g., change pickup time, add/remove passengers), please contact us as soon as possible. We will do our best to accommodate your request, but additional charges may apply.
- No-Shows: Refunds will not be issued for no-shows or cancellations made less than 24 hours (airport transfers) or 48 hours (tours) before the scheduled start time.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at contact@matransfer.com.
